McDonald's global technology outage, which hit in March 2024 and was attributed to a configuration change made by a third-party provider, affected the fast food restaurant’s operations worldwide.
The outage also highlights the risks associated with complex technical infrastructures and third-party dependencies. Unfortunately, experts such as Zentera’s Dr. Jaushin Lee predict that such outages are likely to increase in frequency due to rapidly evolving technical complexity, putting more importance on evaluating third-party configurations, enhancing cybersecurity measures, and developing resilience strategies.
Read more about how organizations can improve their third-party governance programs and better prepare for supply-chain incidents in the article on Information Week.
